CUSTOMER CARE
Refund Policy
How QTIV handles refunds, duplicate charges, access problems, and digital-product purchases.
Digital products: because access or downloadable files can be delivered immediately, digital-product purchases are generally final once access or download has been provided, except where applicable law requires otherwise.
When to contact us
Please contact support@qtiv.site if you were charged more than once for the same purchase, cannot access a product you paid for, received the wrong product, or believe there is another billing or delivery error. Include the email used at checkout and enough information to locate the order.
Refund requests
QTIV may review refund requests on a case-by-case basis. A request is not automatically approved because a buyer changed their mind, did not use the product, purchased the wrong license, lacks a required third-party tool, or expected a particular business or performance result that was not guaranteed.
Subscriptions or recurring products
If QTIV later offers a recurring subscription, the cancellation method and timing will be disclosed before purchase. Cancellation stops future renewal charges but does not automatically refund a prior billing period unless required by law or expressly stated.
Physical products
If QTIV later sells physical goods directly, product-specific return, shipping, and refund terms will be displayed before purchase and may differ from this digital-product policy.
Charge disputes
Please contact QTIV before filing a payment dispute so we can try to resolve legitimate access or billing problems. Nothing here limits your rights under applicable law or card-network rules.
Contact
Refund and billing questions: support@qtiv.site.